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  1. How do I contact TDYPerDiem Customer Service?

    TDYPerDiem Customer Service is available via e-mail at our Web site. Many of your questions can also be answered quickly in our help pages. If you want to check on the status of a reservation, please use the My Account section of our Web site.

  2. What if there is a mistake in my hotel confirmation?

    Please contact us via e-mail at help@tdy-perdiem.com and we will help you correct the reservation.

  3. How do I check the status of my reservation?

    Simply click on the My Account link at the bottom of every page. You will be able to change your address information and view or cancel current reservations that you have made with us. Although you are asked to provide your credit card number upon making the reservation, you will not be charged until 48 hours prior to check-in, when you will be charged a deposit. Once you stay at the hotel you have reserved, you will be charged for the entire amount.

  4. Can I cancel my reservation after I've submitted it?

    Yes. All you need to do is click the Cancel Reservation links on the left of every page and follow the instructions. You can also do this from the My Account section of our Web site. Please note that if you cancel your reservation less than 48 hours prior to your arrival, there may be a service charge of up to one night's deposit on your credit card.

  5. Will I receive confirmation of my reservation by U.S. mail?

    No, you will only receive confirmation via e-mail. Additionally, you may check the status of your reservation here on our Web site. If you would like to confirm your reservation with the hotel you have chosen, please feel free to do so.

  6. My reservation contained a mistake.

    Please contact us via e-mail at help@tdy-perdiem.com and we will help you correct the reservation.

  7. What if I need a wheelchair-accessible room?

    Please put this in the box on the Room Type page when you make your reservation, and this information will be forwarded directly to your hotel. We encourage you to contact your hotel prior to arrival and discuss your request with hotel staff. Please note that although we will make every effort to ensure that your particular needs are met, we cannot guarantee it.

  8. Who should I contact about my special needs and requests?

    You must contact the individual hotels with questions or concerns about special requests. Contact information is available on each hotel's description page. Please note that although we will make every effort to ensure that your particular needs are met, we cannot guarantee it.

  9. Who should I call if I need to change the name on a confirmed hotel reservation?

    Please contact us via e-mail at help@tdy-perdiem.com and we will help you correct the reservation.

  10. In the event of an emergency, can I cancel my hotel reservation?

    Yes. You may cancel your reservation normally, by clicking the Cancel Reservation link on the left of each page. If you need to cancel your reservation less than 48 hours before your check-in date, please contact us via e-mail at help@tdy-perdiem.com and we will help you.

  11. What if I do not arrive at the hotel on my check-in date?

    You will be charged the first night on your credit card.

  12. What happens if my hotel is sold out when I arrive?

    Please call us at (800) 762-5333. We will find you alternate accommodations.


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